Refund Policy

SHIPPING & RETURNS

Thank you for choosing SM Organics. We hope you enjoy your purchase. If you're not completely satisfied, we're here to help.

RETURNS

All returns must be postmarked within seven (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To initiate a return, please email customer service at  sharjeelnadeem203@gmail.com to obtain a Return Merchandise Authorization (RMA) number. After receiving an RMA number, securely package the item with its original packaging and ship it to:

SM Organics
Attn: Returns
Address: 2 Officers Colony Rd, Faisalabad 38000, Pakistan

Return shipping charges will be covered by us.

REFUNDS

Upon receiving your return and verifying the item's condition, we will process your refund or exchange. Please allow up to seven (14) days from the receipt of your item for processing. We'll notify you via email once your return has been processed.

EXCEPTIONS

For defective or damaged products, please contact us immediately at sharjeelnadeem203@gmail.com to arrange for a refund or exchange.

QUESTIONS

If you have any questions about our return policy or need further assistance, please reach out to us at: 

Email: sharjeelnadeem203@gmail.com